TraceHush support
A quieter Safari
starts here.
Setup guidance, straightforward troubleshooting, and honest answers about what TraceHush can do. TraceHush is available now for iPhone, iPad, and supported Apple-silicon Macs.
Subscribe or restore
- Open the TraceHush app.
- Choose the $1.99 monthly plan or $7.99 annual plan and confirm with Apple.
- The 7-day introductory trial is available only to eligible first-time monthly subscribers. Unless canceled at least 24 hours before the trial ends, it automatically converts to the monthly subscription at Apple's displayed price.
- Use Restore Purchases to restore an eligible entitlement, or Manage Subscription to open Apple's subscription settings.
Turn on the extension
- iPhone or iPad: after subscribing or restoring, tap Open Safari Extension Settings. If needed, open Settings, Apps, Safari, Extensions, TraceHush manually.
- Mac: open Safari > Settings > Extensions, select TraceHush, and enable it for each Safari profile you use. The Mac app provides this manual path rather than opening Safari Settings directly.
- For website access, choose Always Allow on Every Website on iPhone or iPad. On Mac, choose All Websites, then Allow. This access lets TraceHush perform on-device page cleanup and can be changed later in Safari's extension settings.
- Return to TraceHush and choose Check Again. TraceHush has one compatibility-focused protection configuration, so there is no protection-level selector.
Pause a website
- Open the website in Safari.
- Open Safari's extensions button or toolbar menu, then TraceHush.
- Choose Pause on this site.
- Reload the page. Use the same control to resume.
Common questions
Good to know.
Is TraceHush available on Mac?
Yes. TraceHush is available on the Mac App Store for Apple-silicon Macs running macOS 26.2 or later and Safari 26.2 or later. One active subscription can be used on supported iPhone, iPad, and Mac devices signed in to the same Apple Account. Install and open TraceHush on each device, restore purchases if needed, and enable the Safari extension separately. Protection preferences and allowed websites stay local to each device and do not synchronize.
Does TraceHush block ads in other apps?
TraceHush works only in Safari, not inside the YouTube app, games, social apps, or other apps. A listed advertising host used on a YouTube webpage may be blocked, but TraceHush does not promise to remove YouTube video ads.
Why might I still see an ad or an empty space?
TraceHush first blocks covered advertising requests before they load, then uses on-device page cleanup to hide reviewed ad placements and some delayed replacement ads. Websites change frequently, so an unrecognized ad or a small blank space may occasionally remain. Reload the page after a TraceHush update. If a page does not work correctly, pause TraceHush for that website and reload it.
A website is not working correctly. What should I do?
Pause TraceHush on that site and reload. If that fixes the problem, email the website hostname and a short description to support@tracehush.com. Do not include passwords, payment information, private messages, or sensitive page content. You can remove the exception later from Allowed Websites.
Can I choose a protection level?
No. TraceHush has one compatibility-focused protection configuration so its behavior can be tested, explained, and supported consistently. There is no protection-level selector.
Does TraceHush know what I browse?
No. Safari applies TraceHush's packaged request-blocking rules, and TraceHush temporarily processes limited page structure on your device to hide reviewed ad placements. TraceHush does not store or transmit visited pages, page contents, matched requests, form entries, passwords, messages, or browsing history. See the Privacy Policy for the complete explanation.
Why does Safari ask TraceHush for access to webpages?
Safari requires website access so TraceHush can hide reviewed ad containers and replacement ads that appear after a page first loads. This processing happens only on your device. TraceHush does not store or transmit page contents, form entries, passwords, messages, or browsing history. TraceHush works only in Safari, and you can change its website access in Safari's extension settings.
Why can an ad disappear after I scroll?
Some websites insert or replace ads after the first page load. TraceHush watches for reviewed ad structures while the page is open and hides matching placements on your device. A short delay may occasionally be visible on a newly changed website.
How do subscriptions work?
TraceHush offers a $1.99 monthly subscription and a $7.99 annual subscription through Apple's StoreKit. Eligible first-time monthly subscribers may receive a 7-day introductory trial. Unless canceled at least 24 hours before the trial ends, it automatically converts to the monthly subscription at Apple's displayed price. The annual subscription has no introductory trial. Both subscriptions renew automatically until canceled through Apple. Apple confirms eligibility, localized price, tax, and renewal details before purchase.
How do I restore or manage a subscription?
Open TraceHush and choose Restore Purchases to ask Apple to restore an eligible entitlement. Choose Manage Subscription to review or cancel renewal through Apple. Deleting the app does not by itself cancel a subscription.
Why does Safari ask me to open TraceHush again?
TraceHush periodically refreshes subscription access with Apple. Open the containing app once while connected, then return to Safari. This check does not send browsing activity to Apple or TraceHush.
How do I add or remove an allowed website?
Use Allowed Websites in the TraceHush app to add, search, or remove a hostname. To pause or resume the website currently open in Safari, open TraceHush from Safari's Extensions menu.
How are the filters kept current?
TraceHush's paid-release policy requires filter-source review at least every 14 days. Any approved changes are compiled, tested, and delivered through signed TraceHush app updates; the extension does not silently download remote rules. Compatibility reports sent to support help identify websites that may need review.
Still need a hand?
Email TraceHush support.
For setup, subscription, or website-compatibility help, include your device model, operating-system version, the website hostname when relevant, and a short description. Never send passwords, payment information, private messages, or sensitive browsing or page content.
support@tracehush.com